Company: Peak Shine Services Ltd
Headquarters: Birmingham, United Kingdom
Email: info@peakshinecleaning.co.uk
Last updated: November 2025
This Refund Policy outlines how Peak Shine Services Ltd handles service complaints, re-cleans, and refunds.
1. Service Quality
We take pride in delivering cleaning services to the highest professional standards.
If a client is dissatisfied with any aspect of the service, they must notify us within 24 hours of completion, including a description of the issue and, if applicable, photographs.
2. Re-clean Procedure
We will arrange a free re-clean of the affected area within a reasonable timeframe to address the issue.
Re-cleans must take place within 7 days of the original service, subject to mutual availability.
The client must be present or provide access to the property for the re-clean.
3. Refund Eligibility
Refunds will only be considered if a re-clean cannot reasonably be arranged or fails to resolve the issue.
Refunds are not available in the following cases:
– Access was denied or unsafe, preventing service completion.
– Results were affected by pre-existing damage, staining, or wear.
– The client cancelled within 24 hours of the appointment.
Approved refunds will be processed to the original payment method within 5–10 working days.
4. Complaint Handling
All complaints will be handled professionally and fairly, with communication recorded for service improvement.
This policy ensures fairness to both our clients and our staff, promoting transparency and trust.